Birmingham Water Works Board Temporarily Closes Payment Center Lobby & Main Office
● Lobby Closed from March 17 until April 6
● Drive-Through Will Remain Open
BIRMINGHAM, ALABAMA — MARCH 16, 2020 — In the interest of the safety of our customers and employees and in accordance with guidelines set forth by the Centers for Disease Control, Birmingham Water Works Board (BWWB) is modifying normal operations of its Payment Center and Main Office to help slow the coronavirus (COVID-19) outbreak.
Starting Tuesday, March 17th, BWWB will close the lobby of its Payment Center and Main Administrative Building, with normal hours resuming April 6th.
During this time, BWWB will continue to accept in-person bill payments via the drive-thru and encourages customers to consider submitting payments via phone or web:
Leaks can also be reported online at: As announced last week, the BWWB has also suspended disconnections on delinquent bills to ensure that customers can practice good hygiene.




Birmingham Water Works to Halt Service Disconnections due to Coronavirus

Preventative measure against spreading the virus goes into effect immediately

BIRMINGHAM, Ala. (March 11, 2020)- Effective immediately, Birmingham Water Works (BWW) is temporarily suspending collections on delinquent accounts to ensure all customers have access to clean water during the pandemic of the Coronavirus disease (COVID-19), until further notice. The Centers for Disease Control (CDC) along with several medical professionals are urging the public to take precautions to help prevent the spread of the virus, which includes proper hygiene practices.

“We’re being told that one of the main preventive measures we need to take right now is constant hand washing,” says BWW Spokesperson Rick Jackson. “We do not want any of our customers or those visiting the area to feel uneasy about being properly prepared when it comes to safeguarding their families due to the fact that they can’t afford to pay their water bill at the moment.”

The utility is joining the efforts of other government agencies and municipalities across the nation, including the City of Birmingham which makes up approximately 44 percent of the total customer accounts with majority living at or below poverty level. “We appreciate the stance Birmingham Mayor Randall Woodfin has already taken on this matter, and we’d like to be good stewards of the community by bringing some relief to thousands of people during this time,” says BWW General Manager Michael Johnson.

Although collections are temporarily suspended, customers are still responsible for the consumption used over time and are urged to continue making payments on their account.

Birmingham Water Works officials would also like to ensure the public that there is currently no threat of Coronavirus disease contamination in the water supply.