Billing

Thank You For Your Patience 

 

While recent staff shortages resulted in delays to our meter reading and billing process, we have made significant strides in correcting issues with an increase in personnel and an improved workflow. We expect to resume normal billing procedures by fall. Additionally, the debut of a new bill design in the coming months will eliminate issues like multiple bills.

We will not disconnect water service until internal billing issues are fully resolved. In the meantime, we ask customers who have not received a bill to pay their average monthly amount. Please call Customer Service by phone at 205-244-4000 if you have any questions or concerns.

We apologize for any inconvenience or confusion caused by this temporary interruption in our process. We value you as a customer and appreciate the opportunity to serve you.