Born to Serve


Brandon Seay’s Connection to BWWB Dates Back to Early Childhood

From a young age, it seemed like Brandon Seay was destined for a career with the Birmingham Water Works Board.
On Sundays after church, Seay’s parents would drive down 1st Avenue North to his grandmother’s house to eat dinner, passing by the BWWB Administration Building along the way.
“Back then the fountains would always stay on. I was amazed by those water fountains,” said Seay. “I would always want to ‘go see the water,’ so we’d stop and I’d play in the fountain.”   His dad would take pictures of those moments, and Seay now displays those photos at his desk.
In 2007, Seay, a newlywed with a newborn son, had just started working in the emergency room at UAB Hospital when he received a callback from the BWWB for a position he had previously interviewed for. When asked if he could start next week, he hesitated but recognized the opportunity and accepted the position.
“I told my supervisor at UAB about my decision, and I was told I wouldn’t be able to apply for another job at UAB without a two weeks notice,” said Seay. “But I had confidence in working at BWWB. I’m going to do everything I can to move up. If I get my foot in the door, the sky’s the limit.”
He started on Sept. 17, 2007 as a Distribution Maintenance Worker. After about five years working on a valve crew, Seay applied to run his own truck for Field Services. During the implementation of SAP, Seay took the opportunity to cross-train and learn the system. 
When the opening for Team Lead in Customer Service became available, Seay interviewed for the position and was promoted on Jan. 17, 2020. “I like meeting different people,” said Seay. “My field experience has been helpful in knowing what to look for and helping customers solve their problems, as well as sharing knowledge with others in the department.”
With 13 years already under his belt, Seay’s goal is to work for the BWWB for at least 20 years. “No matter the circumstances, I want to make sure I’m taking care of the customers,” said Seay. “It’s hard but I like it; it makes you appreciate things.”