What has caused the billing increase in Jefferson County?

The replacement of the water infrastructure and underground piping in the Jefferson County sewer system has caused an increase in sewer billing.

 

Why are the shut offs happening, now?

In November of 2016, Birmingham Water Works (BWW) upgraded its billing system, and as we worked through this new implementation, we refrained from our normal collections process  (since October 2016) to allow both our customers and employees to become familiar with our new software. In short, BWW will resume normal business on delinquent accounts beginning on June 1, 2017.

 

What if I am only 30 days late?

All past due accounts will that are delinquent for 30 days or more, are subject to water shut offs.

 

Can I make a payment plan to avoid shut offs?

No you cannot. BWWB customers have until June 1st, 2017 to bring all past due accounts current.

 

Does the amount have to be paid in full?

Yes. Due to the 6 months period time period the BWWB provided for customers to acclimate to the new billing system, and the suspended process of service disconnections, the BWWB cannot provide any further arrangements or extensions on delinquent accounts

 

How can I pay?

As of May 6, 2017, our Customer Service Department and Payment Center will open every Saturday from 8am until 12 noon, until further notice. “We want to explore every avenue possible to provide convenience to our customers,” says BWW Spokesman Rick Jackson. “It is our hope that adding an extra day to our normal business practices is a step forward in that direction.”  Or you can pay online at BWWM.org, or contact Customer Service Center at (205) 244-4000 between 8am-5pm to make payment.

 

If my account has been compromised by a leak, will I still be affected?

Yes, you could still be affected even if your past due account is due to a property leak. Please call the customer service center to discuss your account and request a technician come inspect your property for leaks.

 

How can I avoid this issue?

You can avoid this issue by enrolling in bill auto-pay. Your monthly charges will be automatically applied to the account information you register in the bill pay portal.

 

OFFICIAL PRESS RELEASE:

Birmingham Water Works to Reinforce Collections Process on Past Due Accounts Utility extends business hours to Saturdays

BIRMINGHAM, Ala. - (April 28, 2017) - In November of 2016, Birmingham Water Works (BWW) upgraded its billing system. As we worked through this new implementation, we refrained from our normal collections process to allow both our customers and employees to become familiar with our new software. In short, BWW has not shut off water service on any delinquent accounts since the latter part of October of 2016.

Beginning June 1, 2017, Birmingham Water Works will reinforce its collections process on past due accounts. We want to ensure that our customers’ accounts are in good standing. In doing so, BWW will add an additional business day to its normal hours of operation. Beginning May 6, 2017, our Customer Service Department and Payment Center will open every Saturday from 8am until 12 noon, until further notice. “We want to explore every avenue possible to provide convenience to our customers,” says BWW Spokesman Rick Jackson. “It is our hope that adding an extra day to our normal business practices is a step forward in that direction.”

Customers with delinquent balances are urged to proactively bring their accounts current, or contact Customer Service at (205) 244-4000 to make payment arrangements. Founded in 1951, the Birmingham Water Works Board serves 600,000 people in Jefferson, Shelby, Blount, St. Clair, and Walker counties. The BWWB operates four filtration plants, a certified testing laboratory, and has more than 4,000 miles of pipe in its distribution network; it ranked among the top five water systems in the United States.

 

For more information about the Birmingham Water Works Board, media inquiries, or tours of our museum, please call 205-244-4000 or visit www.bwwb.org