The homeowner's responsibility for a water leak depends on where the leak occurs. Watch this video for an explanation of BWWB vs. homeowner responsibility.
When reporting a leak, it is important to let us know the severity of the leak you see. BWWB categorizes Leaks in 3 levels.
What is a LEVEL 1 LEAK?
- Threatens health or public safety
- Risks major property damage
- Affects a large number of customers
- Completely interrupts water service
What is a LEVEL 2 LEAK?
- Some water flow, large standing pools of water, meter leaks
- Poses no health or safety issues
- May pose a threat of property damage
- May affect a number of customers
What is a LEVEL 3 LEAK?
- Minor leaks that result in damp spots on the ground or asphalt or produce slow flows of water
- Post no health or safety issues
- Post no threat of property damage
- Affects a limited number of customers