Customer Resources & Toolkit


We are excited to provide a comprehensive and user-friendly resource designed to empower you with the tools and knowledge you need for a seamless experience. The customer toolkit includes FAQs, utility assistance options, how-to videos, and more to help you find convenient solutions.

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Our Frequently Asked Questions section covers a wide array of topics, from general inquiries to service-related queries. Get instant answers without the wait.

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Bill Pay Assistance

Birmingham Water Works is committed to providing clean, safe, and affordable water to all our customers. We’ve created this guide to help you find assistance from various organizations. These organizations can offer financial support and/or guidance to help you keep the water flowing.

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Visual learners, rejoice!

Our collection of How-To videos provides clear demonstrations and walkthroughs of various tasks, such as how to change your toilet flapper and how to read your meter.

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Leak Prevention and Detection

The leak detection tips are designed to equip you with the knowledge and tools you need to effectively manage leaks in your home. By staying informed and proactive, you can safeguard your property, conserve water, and avoid the headaches that come with plumbing issues.

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Backflow Prevention

Our Backflow Prevention Tips and Resources section is designed to be a hub of knowledge, offering both beginners and seasoned homeowners the information they need to protect their water supply from potential contamination.

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Contact Us:

Phone: 205 - 244 - 4000
Monday through Friday 7:00 AM - 6:00 PM
101 35th Street North Birmingham, AL 35222
Lobby Hours: Monday - Friday 8:00 AM - 5:00 PM
Drive-Thru Hours: Monday - Friday 8:00 AM - 5:00 PM
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