Our commitment
to customer care!

Solving your problems is our focus.
#BillBetter is our guarantee.

#BillBetter Initiative

Birmingham Water Works (BWW) customers have recently experienced billing and customer care issues. #BillBetter will directly address your concerns, resolve billing issues, and enhance your water utility experience.

#BillBetter Guarantee


We pledge to provide clear, concise, and easy-to-understand billing statements, ensuring our customers have the necessary information to manage their accounts effectively.

Prompt Issue

Our dedicated customer support team will work swiftly and diligently to investigate and resolve billing discrepancies or concerns. Customers can contact our support center anytime to receive assistance with their billing inquiries.


We will monitor billing systems and processes for potential issues and implement improvements to prevent billing discrepancies before they impact our customers.


Birmingham Water Works will provide resources and educational materials to help customers better understand their bills, consumption patterns, and potential savings opportunities.


As we continue to enhance our billing systems and processes, we commit to keeping our customers informed on changes and improvements, ensuring they are always up-to-date on the latest developments.


In cases where billing errors are confirmed, we guarantee adjustments will be made fairly and promptly to reflect accurate usage and charges.


Birmingham Water Works will regularly seek customer feedback and use this information to refine and enhance our billing systems and processes.

Hear from Birmingham Water Works executive leadership team.

Billing Resources

Birmingham Water Works is committed to providing clean, safe, affordable water to all customers. We have partnered with organizations across the service area that provide billing assistance and financial support.

H2O Foundation

The H2O Foundation works to
provide financial and plumbing
repair assistance.

Greater Birmingham Ministries

Every month, GBM financially
assists 16 families with utility
bills and other housing needs.

The Salvation Army

The Salvation Army-Center of Hope
assists seniors through the
H2O program.

United Way of Central Alabama

United Way offers various programs to
support families and individuals
facing financial hardships.

Low Income Home Water
Assistance Program (LIHWAP)

LIHWAP is a federally funded program
that helps low-income households with
home energy and water bills.
LIHWAP - Shelby Office

Community Action Agency
of Northeast Alabama

The Alabama Department of
Economic and Community Affairs to assist
applicants in paying their water bills.